Terms of service
Welcome to Lamp Candle. These Terms of Service ("Terms") govern your access to and use of our website and your purchase of products from us.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.
Lamp Candle is a UK-based online store serving customers primarily in the United States.
1. About Lamp Candle
Lamp Candle operates this online store and provides products, information, and services through our website.
Our website is intended primarily for customers located in the United States. Product availability, pricing, shipping options, and delivery estimates may vary depending on the customer's location.
2. Eligibility
By using our website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information you provide to us is accurate and complete.
- You will use our website only for lawful purposes.
- You will not use our website in a way that could damage, disrupt, or interfere with the operation of our services.
If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However:
- Product colors may appear slightly different depending on your device or screen settings.
- Product packaging, appearance, or specifications may occasionally differ from images shown on the website.
- We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
- Product availability may change without notice.
We do not guarantee that every product displayed on our website will always be available.
4. Pricing and Payments
All prices displayed on our website are shown in the currency indicated at checkout.
Prices may change at any time without prior notice. A price change will not affect an order that has already been accepted and confirmed, except where required by applicable law.
We accept the payment methods displayed during checkout. Payment information is processed through our third-party payment providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We reserve the right to refuse or cancel an order where there is a reasonable concern regarding payment authorization, suspected fraud, pricing errors, or other unlawful or unauthorized activity.
5. Orders and Order Acceptance
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation email. This email confirms that we have received your order but does not necessarily mean that the order has been accepted.
We reserve the right to accept, refuse, or cancel an order for legitimate reasons, including:
- Product availability issues
- Errors in product or pricing information
- Payment authorization problems
- Suspected fraudulent or unauthorized activity
- Incorrect shipping information
- Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been received, we will arrange a refund of the amount paid for the canceled order.
6. Shipping and Delivery
We currently serve customers in the United States.
Shipping options, estimated delivery times, and applicable shipping charges are displayed during checkout or described in our Shipping Policy.
Estimated delivery dates are estimates and are not guaranteed unless specifically stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Customs or import processing
- Public holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Other events beyond our reasonable control
Customers are responsible for providing accurate shipping information when placing an order.
If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping costs may apply where permitted by law.
7. Returns and Refunds
Our returns and refunds are governed by our Return & Refund Policy.
Before returning a product, customers should review our Return & Refund Policy and follow the applicable return instructions.
Where a refund is approved, the refund will generally be issued to the original payment method, subject to the terms of our Return & Refund Policy and applicable law.
Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.
8. Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. However, we cannot guarantee that a cancellation request can be accepted after processing or shipment has begun.
If an order cannot be canceled, the customer may use the applicable return process described in our Return & Refund Policy.
9. Customer Information
When placing an order or creating an account, you agree to provide accurate, current, and complete information.
You are responsible for keeping your account information and contact details accurate.
We may contact you using the information provided during checkout regarding your order, payment, shipping, returns, or other service-related matters.
Our handling of personal information is described in our Privacy Policy.
10. Website Use
You agree not to:
- Use our website for unlawful purposes.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the security or operation of our website.
- Copy, reproduce, modify, or distribute website content without authorization.
- Use automated systems to collect website content in a way that could interfere with our services.
- Submit false, misleading, fraudulent, or unlawful information.
- Attempt to place fraudulent or unauthorized orders.
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website, or services.
11. Intellectual Property
Unless otherwise stated, the content available on our website—including text, logos, graphics, product images, designs, layout, and other materials—is owned by or licensed to Lamp Candle and is protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial shopping purposes.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.
12. Third-Party Services and Links
Our website may use third-party services, applications, payment providers, shipping providers, analytics services, or other external services.
We may also provide links to third-party websites.
Third-party services and websites are operated independently from Lamp Candle. We are not responsible for the content, availability, policies, or practices of third-party websites or services.
Your use of a third-party service may be subject to that provider's own terms and policies.
13. Accuracy of Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, we do not guarantee that all website content will always be complete, accurate, current, or free from errors.
We reserve the right to correct errors and update information at any time without prior notice.
14. Disclaimer
To the maximum extent permitted by applicable law, our website and its content are provided on an "as available" basis.
We do not guarantee that:
- The website will always be available or uninterrupted.
- The website will always be free from errors.
- All website content will always be completely accurate or current.
- The website will be free from technical problems or security vulnerabilities.
Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Lamp Candle will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products, except where such liability cannot legally be excluded.
Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including liability that applicable law does not permit us to exclude.
16. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.
This provision does not apply where prohibited by applicable law.
17. Events Beyond Our Control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, transportation disruptions, labor disputes, government actions, internet or telecommunications failures, public emergencies, or other events that cannot reasonably be controlled by us.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or other circumstances.
The updated version will be posted on this page with a revised "Last Updated" date.
Your continued use of our website after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.
19. Governing Law
These Terms are governed by the laws applicable to Lamp Candle's business, subject to any mandatory consumer protection laws that apply to customers in the United States.
Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded under applicable law.
20. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue to apply.
21. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies referenced on our website, form the agreement governing your use of our website and purchase of products from Lamp Candle, except where applicable law provides otherwise.
22. Contact Us
If you have questions about these Terms, an order, or our services, please contact us through the contact information provided on our website.
Lamp Candle
Phone: +44 7418 375116
Email: support@lampcandle.co.uk
Address: 58 Holmefield Rd, Ripon HG4 1RU, UK