Privacy policy

At Lamp Candle, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise use our services.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.

Lamp Candle is a UK-based online store serving customers primarily in the United States.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information.

Information You Provide to Us

When you place an order, contact us, or otherwise interact with our store, you may provide information such as:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order details
  • Payment and transaction information
  • Information you provide when contacting customer support
  • Any other information you voluntarily provide to us

We do not need or intend to collect sensitive personal information unless it is necessary for a specific service and permitted by applicable law.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location based on IP address
  • Pages viewed
  • Products viewed
  • Referring website
  • Date and time of visits
  • Website interaction information
  • Other technical information necessary to operate and secure our website

2. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Processing payments
  • Arranging shipping and delivery
  • Providing customer support
  • Communicating with you about your orders
  • Responding to inquiries
  • Managing your account, if applicable
  • Improving our website, products, and services
  • Detecting and preventing fraud or unauthorized activity
  • Maintaining website security
  • Complying with legal and regulatory obligations
  • Sending marketing communications where permitted and where you have provided the necessary consent
  • Understanding how customers use our website
  • Providing relevant website content and advertising

We only use personal information for legitimate business purposes and as permitted by applicable law.

3. Payment Information

When you make a purchase, payment information may be processed by third-party payment providers.

Depending on the payment method you select, your payment information may be handled directly by the relevant payment provider.

Lamp Candle does not generally store complete payment card numbers on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. How We Share Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.

These may include:

  • Shopify and website service providers
  • Payment processors
  • Shipping and delivery providers
  • Order fulfillment providers
  • Website hosting and technical service providers
  • Analytics providers
  • Advertising and marketing service providers
  • Customer support tools
  • Fraud prevention and security providers
  • Professional advisers where necessary
  • Government authorities or law enforcement where legally required

We do not sell your personal information as part of our ordinary business operations.

Third-party service providers may process information according to their own privacy policies and applicable laws.

5. Shopify

Our online store is operated using Shopify's ecommerce platform.

Shopify provides the technology that allows us to operate our online store, process orders, and provide ecommerce functionality.

Information submitted through our store may be processed by Shopify and its service providers as necessary to provide these services.

You can review Shopify's privacy information on Shopify's website.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website and improve your shopping experience.

Cookies may be used for purposes such as:

  • Keeping products in your shopping cart
  • Remembering preferences
  • Maintaining website functionality
  • Understanding website traffic
  • Measuring website performance
  • Improving our services
  • Providing relevant advertising where applicable
  • Detecting fraud and protecting website security

You may be able to control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

7. Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics information may include pages visited, traffic sources, device information, approximate location, and interactions with our website.

This information helps us understand website performance and improve our products and services.

8. Advertising and Marketing

Where permitted by applicable law, we may use advertising and marketing services to promote our products.

These services may use cookies, pixels, tags, or similar technologies to measure advertising performance and provide relevant advertisements.

If you receive marketing emails from us, you may unsubscribe by following the unsubscribe instructions included in those emails.

You may also contact us if you wish to stop receiving promotional communications.

Please note that even if you opt out of marketing communications, we may still send necessary transactional or service-related communications, such as order confirmations, shipping updates, or responses to customer-service inquiries.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions
  • Provide customer service
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal, tax, accounting, and regulatory requirements
  • Enforce our agreements

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal requirements.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of personal information.

11. International Data Transfers

Because Lamp Candle is based in the UK and serves customers in the United States, personal information may be processed or transferred between the UK, United States, and other countries where our service providers operate.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

12. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is used or shared
  • Opt out of certain marketing communications

These rights are subject to applicable legal exceptions and limitations.

If you would like to exercise a privacy right, please contact us using the contact information provided on our website.

13. United States Privacy Rights

Certain U.S. states provide residents with additional privacy rights.

Depending on your state of residence and applicable law, you may have rights concerning access, correction, deletion, portability, or certain uses or disclosures of personal information.

If a particular state privacy law applies to you, Lamp Candle will handle applicable requests in accordance with that law.

We do not discriminate against customers for exercising privacy rights that are available to them under applicable law.

14. Children's Privacy

Our website is not intended for children to independently make purchases.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

16. Fraud Prevention and Security

We may process personal information to detect, investigate, and prevent fraudulent transactions, unauthorized access, abuse, and other security threats.

This may include sharing relevant information with payment providers, fraud prevention services, shipping providers, or appropriate authorities where necessary and permitted by law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us through the Contact Us page or the customer-service contact information provided on our website.

Lamp Candle
Phone: +44 7418 375116
Email: support@lampcandle.co.uk
Address: 58 Holmefield Rd, Ripon HG4 1RU, UK